NDIS High Intensity Disability Support Workers in Sydney

We take the time to understand each participant’s support requirements, preferences, and medical conditions before assigning a worker. We match based on experience, skill level, personality, and availability to ensure consistent, confident care that builds trust and continuity.

High intensity care involves higher clinical risk. Tasks like managing enteral feeding tubes, wound care, or tracheostomy suctioning require precision, confidence, and deeper knowledge of health protocols. Unlike general care, these supports must follow strict clinical procedures — and that’s what our team is trained and experienced to do.

Yes. Support workers trained in subcutaneous injections (such as insulin) can administer them as part of a structured medication plan. They follow correct dosing, hygiene, and documentation protocols, always working in line with the participant’s care plan and any health professional guidance.

It depends on the participant’s needs. A shift could include PEG feeding at set times, wound dressing changes, mobility assistance, bowel or catheter care, and close health monitoring. Workers also support with personal care, meals, and social participation — all while ensuring clinical tasks are performed safely and on schedule.

Support workers are trained to identify warning signs, follow escalation protocols, and contact emergency services if needed. While they don’t make clinical decisions, they play a critical frontline role in observing changes and responding immediately to keep the participant safe.

We train our team in respectful, person-centred care. Whether assisting with bowel care, dressing wounds, or providing intimate support, our workers maintain professionalism, protect privacy, and always prioritise the comfort and dignity of the participant.

We offer both. Some participants need long-term high intensity support as part of their daily routine, while others may need short-term care following surgery or a health event. We adapt to what you need and can scale support up or down as situations change.

We maintain open communication with families and carers. Support workers document tasks, changes, and incidents after each shift. We can also schedule regular updates with case managers or family members to ensure everyone is informed and aligned.

All workers undergo formal training and competency assessments aligned with NDIS Module 1 standards. This ensures every support worker understands risk protocols, personal care procedures, infection control, and participant rights. It’s not just a tick-box exercise — it’s a foundation for safe, ethical care.