SUPPORT COORDINATION AND RECOVERY COACHING
Support Coordination is an NDIS-funded service that helps participants understand, implement and make the most of their NDIS plan by connecting them with the right supports and services. A Support Coordinator works alongside a participant to:
- Understand their NDIS plan and budget
- Find and connect with suitable service providers
- Coordinate supports from different providers
- Build the participant’s confidence and ability to manage their own supports
- Help resolve service delivery issues
- Prepare for plan reviews and changing support needs
- Develop informal supports and community connections
- Manage challenges, risks, and unexpected situations
- Ensure supports are working together to achieve the participant’s goals
There are three levels of support coordination within the NDIS:
- Support Connection – Short-term assistance to help a participant connect with NDIS providers and community supports.
- Support Coordination – Ongoing assistance to coordinate supports, build capacity, and strengthen independence.
- Specialist Support Coordination – Higher-level support for participants with complex needs, significant risks, or multiple service systems involved.
For participants with complex needs, good support coordination can be the difference between simply having funding in a plan and actually accessing the services needed to achieve meaningful outcomes.
OUR SERVICES
Personalised Goal Setting & Recovery Planning
Work closely with participants to create individualised, achievable goals tailored to their unique needs, whether NDIS plan implementation or personal recovery milestones. This includes breaking down larger objectives into manageable steps, using strengths-based and trauma-informed approaches to foster real progress in daily life.
Personalised Goal Setting & Recovery Planning
Work closely with participants to create individualised, achievable goals tailored to their unique needs, whether NDIS plan implementation or personal recovery milestones. This includes breaking down larger objectives into manageable steps, using strengths-based and trauma-informed approaches to foster real progress in daily life.
Expert Navigation of NDIS & Support Systems
Provide hands-on assistance to understand NDIS plans, maximise funding, connect with quality providers, and coordinate multiple services. This includes advocacy, plan reviews, and bridging gaps between NDIS, mainstream, and community supports for seamless access.
Expert Navigation of NDIS & Support Systems
Provide hands-on assistance to understand NDIS plans, maximise funding, connect with quality providers, and coordinate multiple services. This includes advocacy, plan reviews, and bridging gaps between NDIS, mainstream, and community supports for seamless access.
Building Independence & Capacity
Focus on empowering participants with skills to manage their own supports, budgets, and recovery journey over time. This includes practical tools for problem-solving, self-advocacy, and building confidence so they can eventually coordinate more independently.
Building Independence & Capacity
Focus on empowering participants with skills to manage their own supports, budgets, and recovery journey over time. This includes practical tools for problem-solving, self-advocacy, and building confidence so they can eventually coordinate more independently.
Holistic & Strengths-Based Emotional Support
Offer non-judgmental mentoring, accountability, and emotional support drawing on lived experience (where applicable) and professional expertise. Address mental health challenges, relapse prevention, life skills, and social reconnection while celebrating small wins.
Holistic & Strengths-Based Emotional Support
Independent Living Options (ILO) are flexible services that support people with disabilities in choosing and controlling their living arrangements. ILOs promote independence by offering the right level of support for living alone, with friends, or in a host arrangement, helping participants achieve their goals and enhance quality of life.
Flexible & Responsive Ongoing Assistance
Deliver flexible support including regular check-ins, crisis response, after-hours availability, and coordination across providers and networks. This ensures continuity during transitions, changes in circumstances, or complex needs.
Flexible & Responsive Ongoing Assistance
Deliver flexible support including regular check-ins, crisis response, after-hours availability, and coordination across providers and networks. This ensures continuity during transitions, changes in circumstances, or complex needs.
Measurable Outcomes & Long-Term Wellness
Track progress with clear reporting, regular reviews, and a focus on sustainable recovery and improved quality of life. Emphasise outcomes like greater independence, stronger relationships, community participation, and overall wellbeing.
Measurable Outcomes & Long-Term Wellness
Track progress with clear reporting, regular reviews, and a focus on sustainable recovery and improved quality of life. Emphasise outcomes like greater independence, stronger relationships, community participation, and overall wellbeing.